Parts Manager

Our Parts Department is an integral and vital part of the dealership and essential to the dealership's success as the leading provider of transportation solutions. The Parts Manager takes the lead role in managing an efficient and profitable Parts Department through proper purchasing procedures, inventory control, staff utilization, safety, security, and pricing.

DUTIES & RESPONSIBILITIES

• Hires, trains, motivates, counsels, and monitors the performance of all department staff including warehouse and delivery personal.
• Forecasts sales goals and prepares incentive plans for the department and strives to meet them
• Analyzes sales through daily reporting and monitors expenses to maintain profit and sales productivity goals
• Maintains a balanced inventory consistent with the requirements of the customer base, service departments and body shop.
• Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
• Oversee inventory management from maintaining parts levels and balancing turnover to running annual physical inventory and consistent cycle counts.
• Directs shipping and receiving efforts to ensure timely processing.
• Guides Front Counter sales efforts, including working with Marketing to create sales promotions
• Handles customer complaints immediately and according to the dealership's guidelines

IDEAL WORK QUALITIES

• Must be customer-sensitive and able to listen, understand, and communicate professionally with all customers, both external and internal
• Must be self-motivated and have good written and verbal communication skills
• Must be able to adjust to multiple demands and shifting priorities, and be responsive and flexible to best serve the issue at hand
• Must have superior problem-solving skills to achieve a win-win solution

SKILLS, TRAINING, AND EDUCATION REQUIREMENTS

• Minimum of two years' supervisory experience or training in the automotive/medium/heavy-duty truck industry
• Ability to write and read/analyze reports, business correspondence, and technical procedure manuals
• Mechanical aptitude or experience in automotive or truck parts
• Experience with Microsoft programs and basic computer and mathematics skills
• Experience with CDK preferred
• The ability lift at least 25 pounds, unaided