Shift: Primarily daytime hours Mon.-Fri. with flexibility to handle unscheduled calls in your territory

Compensation: Base salary is location-specific and aligned to local market conditions. Final offers are based on experience.

San Francisco / Bay Area: $85-88K

NYC or Newark, NJ: $80-85K

Washington, DC (Metro): $69-73K

Minneapolis, MN: $64-68K

Trenton, NJ or Philadelphia, PA: $63-67K

Charlotte, NC: $63-67K

Dallas-Fort Worth, TX: $65K-$70K

Travel: Up to 30% with most service primarily in the greater metro area-based locations.

Position Description:

A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the company expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of company's customer-focused business model as customers are the foundation of their business. Specific responsibilities include:

• Deliver exemplary customer service to company customers in the field.
• Become proficient in servicing all Company Systems while following field service procedures.
• Troubleshoot and repair company commercial system installations.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products.
• Stay aligned to company's culture and values Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.

Must-Have Skills, Education, and Experience:

• 3-5 years in electro-mechanical or related field.

Non-Technical:

• 2 or 4-year college degree, technical school degree, or related military experience.
• Strong customer service skills.
• Highly organized and accustomed to a fast-paced work schedule
• Valid driver's license with ability to pass background checks and drug screens as required.

Technical:

• Experience with troubleshooting electrical systems.
• Computer / IT networking experience desired.