The Operations Supervisor is responsible for managing the day-to-day operations of a commercial calibration and repair laboratory to meet customer requirements and company objectives. This role oversees technical operations, customer service, shipping and receiving, quality functions, and transportation personnel while ensuring operational efficiency, profitability, and customer satisfaction.

The position requires strong leadership, calibration industry expertise, and the ability to manage complex technical operations while supporting business growth and continuous improvement initiatives.

---

Must-Have Skills, Experience, and Education

• Experience managing a technical service group in a calibration, repair, or related technical services industry
• Minimum of 10 years of experience in the calibration and repair industry
• Experience with Physical Dimensional, RF/Microwave, and general test equipment calibration
• Minimum of 2 years of leadership experience as a supervisor, section lead, or manager
• Strong knowledge of calibration laboratory operations and quality systems
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office applications
• Proven ability to manage, motivate, and develop employees
• Strong problem-solving and decision-making abilities

---

Requirements

• Lead laboratory operations and promote company mission, values, and customer service standards
• Manage operational performance to achieve budgeted financial objectives and P&L targets
• Oversee technical, administrative, customer service, shipping/receiving, quality, and driver personnel
• Manage variable expenses and labor resources to maximize operational efficiency
• Support and maintain laboratory accreditations and quality systems, including ISO/IEC 17025 requirements
• Identify opportunities to expand laboratory capabilities and accreditation scope
• Improve operational processes to reduce costs and increase efficiency
• Support technical staff in resolving complex calibration and repair challenges
• Manage laboratory assets to maximize utilization and operational effectiveness
• Recommend equipment and asset acquisitions with supporting business justification
• Support regional leadership on key initiatives, projects, and strategic objectives
• Maintain strong working relationships with customers, sales personnel, and corporate leadership

---

Nice-to-Have Skills, Experience, and Education

• Formal PMEL (Precision Measurement Equipment Laboratory) training
• Military calibration, metrology, or test equipment experience
• Experience managing ISO/IEC 17025 accredited laboratories
• Knowledge of UKAS, KEMA, or other accreditation standards
• Experience leading large technical teams in a laboratory environment