Key Responsibilities

• Provide technical leadership and oversight for field service technicians
• Communicate with customers to assess service needs, explain repairs, provide updates, and address questions to ensure satisfaction
• Support technicians in troubleshooting and resolving complex issues involving: VFDs, Motor control systems, Pumps and pumping systems
• Act as escalation point for field issues and provide real-time technical support (onsite or remote)
• Ensure quality of service work, installations, repairs, and maintenance activities
• Monitor technician performance and service quality, providing coaching and feedback
• Conduct field visits as needed to support jobs, audits, and customer relationships
• Train and mentor technicians to improve technical capability and safety compliance
• Collaborate with engineering and operations teams to resolve technical challenges
• Ensure proper use of tools, equipment, and service documentation standards
• Support continuous improvement of field service processes and customer satisfaction

Qualifications

• 5-10 years of field service supervisory experience
• Strong communication and customer-facing skills
• Strong hands-on experience with: Variable Frequency Drives (VFDs), Motor control systems, Pumps and pumping systems (industrial, booster, etc.)
• Strong troubleshooting and diagnostic skills (electrical and mechanical systems)
• Proven ability to lead, mentor, and develop technical teams
• Experience working in fast-paced industrial service environments
• Experience with BuildOps is a plus
• Valid driver's license and willingness to travel locally as needed