Ref Id: HREZ-10853
Published Date: Apr 22, 2026
General information
Description
As a Customer Success Manager, you will:
- Provide excellent support to customers in MM and ENT sectors in order to secure account adoption and success metrics, and continue to increase our retention rate. Starting at the pre-sales pilot stage, this support will continue for the entire post-sales customer lifecycle.
- Responsible for three primary functions, including Proactive and consistent user engagement, customer troubleshooting, and helping assigned accounts achieve defined success metrics and milestones throughout the customer lifecycle.
- Required to effectively blend customer-centric, relationship-driven support with a proactive, data-driven approach in order to secure account health and customer success
Requirements
- Bachelor’s degree
- At least 2 years of experience in customer support or customer success role in Saas industry
- Additional background in recruiting and talent acquisition space is a huge plus!
- Skills: customer success, onboarding, user experience, virtual user training, familiarity with Salesforce, customer ticket management, working with large Enterprises, knowledge of pre-sales processes, cross functional collaboration
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Customer Success Manager application
