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Customer Success Engineer
Country: United States
State: California
City: Mountain View
General information
Country: United States
State: California
City: Mountain View
About hireEZ
hireEZ is a recognized pioneer in the AI-driven transformation of Talent  Acquisition. Our platform combines advanced sourcing, analytics, and CRM capabilities to help recruiters move beyond outdated processes and connect the right candidates with the right opportunities. hireEZ is also the leading player of Agentic AI in TA space. Trusted by more than 50 Fortune 500 companies – including Google, Amazon, Visa, JLL, and Verizon – hireEZ continues to set the standard for how organizations attract, engage, and hire top talent.

Location: Mountain View, CA (Onsite)


About the Role
We are looking for a technical, execution-oriented Customer Success Engineer to own technical implementations and serve as the long-term technical partner for our mid-market and enterprise customers.
This role sits at the intersection of Technical Program Management and Engineering. You will lead end-to-end customer implementations while also writing code, building integrations, and solving complex technical challenges. You will translate customer workflows into scalable system configurations, collaborate closely with Product and Engineering, and ensure seamless deployment of hireEZ solutions in production environments.
If you enjoy owning projects from kickoff to go-live, debugging real-world systems, and building technical solutions that directly impact customers, this role is for you.


What You’ll Do


Lead Technical Implementations

  • Own end-to-end technical implementations from kickoff to go-live
  • Gather requirements and translate business workflows into scalable technical solutions
  • Lead integrations (ATS, CRM, SSO, APIs) and data migrations
  • Drive execution across Engineering, Product, and external stakeholders

Build & Configure Solutions

  • Write scripts and backend logic to support workflow automation and data transformation
  • Design and support API-based integrations (REST and SOAP)
  • Configure systems and develop custom solutions for customer-specific needs
  • Partner closely with full-stack engineers to deliver enhancements

Debug & Optimize

  • Troubleshoot integration and production issues using logs and system tracing
  • Identify root causes and ensure reliable, scalable performance in live environments

Cross-Functional Leadership

  • Act as the technical bridge between Customers, Product, and Engineering
  • Partner with Product to prioritize customer-driven enhancements
  • Surface recurring integration challenges to inform roadmap decisions
  • Contribute to implementation frameworks, tooling, and best practices
  • Track implementation progress using tools such as Salesforce and Jira
  • Support pre-sales technical evaluations and contribute to SOW scoping



What We’re Looking For


Must-Have Qualifications

  • Strong problem-solving skills with the ability to translate ambiguous requirements into structured technical solutions
  • Customer-facing experience with the ability to communicate technical concepts clearly and confidently
  • 1–2+ years of hands-on coding or scripting experience
  • Experience working closely with full-stack engineering teams in a SaaS environment
  • Strong understanding of APIs (REST and/or SOAP), system architecture, integrations, and data flows
  • Proven ability to debug and troubleshoot production issues, identify root causes, and drive resolution
  • Comfortable operating in an AI-driven environment and leveraging AI tools to improve productivity and execution

Nice-to-Have Qualifications

  • Experience with Applicant Tracking Systems (ATS)
  • Background in Talent Acquisition or HR Tech
  • Experience working with AI-powered SaaS products
  • Familiarity with data processing pipelines and API-first architectures
  • Experience participating in enterprise security or compliance reviews



Compensation

Range: $120,000 to $130,000 OTE ( $100,000 to $110,000 base)


Total compensation is driven by the capabilities and impact you showcase throughout the interview process. We offer a wide compensation range to successful candidates who demonstrate expertise, knowledge and capabilities, and the ability to deliver results. Our total rewards package includes base salary, commission, equity, and an outstanding low-cost benefits package.


Equal Employment Opportunity & Privacy Notice
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

At hireEZ, we respect the privacy of the personal information of the individuals with whom we interact. For more information about how hireEZ processes your personal data, please view our Applicant Privacy Policy here.

Accommodations for Applicants with Disabilities: if you need a reasonable accommodation for any part of the application process, please contact us at [email protected].
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