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Customer Education Manager
Ref Id: HREZ-7798
Published Date: Jan 23, 2026
Job location: San Francisco Bay Area, California, United States
Job ID: 8267731
General information
Ref Id: HREZ-7798
Published Date: Jan 23, 2026
Job location: San Francisco Bay Area, California, United States
Job ID: 8267731
Description

Customer Education Manager

We are seeking a passionate and experienced Customer Education Manager to join our team. In this role, you will be responsible for developing and executing a comprehensive customer education strategy to drive product adoption, customer satisfaction, and ultimately, customer success.

Responsibilities:

  • Develop and maintain a deep understanding of our SaaS product and target audience.
  • Design, create, and deliver engaging and effective customer education content, including online courses, tutorials, documentation, webinars, and workshops.
  • Manage the customer education platform and ensure content is up-to-date, accurate, and easily accessible.
  • Collaborate with cross-functional teams, including product, marketing, sales, and customer success, to identify education needs and develop appropriate solutions.
  • Track and analyze key metrics to measure the effectiveness of customer education programs and make data-driven improvements.
  • Stay up-to-date on industry best practices and emerging trends in customer education.
  • Continuously improve the customer education experience based on feedback and data analysis.
  • Create and maintain a style guide to ensure consistency in all customer education materials.
  • Manage and prioritize multiple projects simultaneously, adhering to deadlines and budgets.
  • Champion the customer's voice and advocate for their needs throughout the organization.


Qualifications:

  • 2+ years of experience in customer education, training, or a related field, preferably with SaaS products.
  • Proven ability to develop and deliver engaging and effective customer education content.
  • Strong understanding of adult learning principles and instructional design methodologies.
  • Excellent communication, presentation, and interpersonal skills.
  • Experience with learning management systems (LMS) and other customer education platforms.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Passion for helping customers succeed.
  • Located in the San Francisco Bay Area.


If you are a results-oriented and customer-focused individual with a passion for education, we encourage you to apply!


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